How to find support

1. Read the RapidWeaver manual

   The guys at Realmac Software have spent a great deal of time perfecting the RapidWeaver User Manual. It is definitely worth your time to read through it. Many of my customers’ questions are related to RapidWeaver rather than my products, so this is a great place to start.

   Read the manual

2. Review the FAQs

   I am asked many repeat questions time and time again. Your question has likely already been answered in my FAQs; please carefully read the FAQs before going any further. If your question remains unanswered, proceed to step 3 below.

   Review the FAQs

3. Search my news and tutorials

   Issues with my products that I have discovered and/or fixed will be noted in my news. A search through my tutorials might also provide an answer to your question. My tutorials demonstrate various techniques for RapidWeaver, HTML, CSS, and jQuery.

   Search my tutorials

4. Visit the Realmac Software forums

   It is safe to assume that 60% or more of my customers’ questions are related to RapidWeaver rather than my products. If your question is not exclusive to my products, or if you think the issue might be a software concern, please search the Realmac Software forums for an answer first.

   Visit the forums

5. Fill out my contact form

   If your question remains unanswered, you may fill out and submit my online contact form. Emails are time consuming, costly, and often ineffective. Be thorough and describe your issue in detail to help me provide quick and effective support while diagnosing your issue.

   Fill out my contact form

How to buy from my online store

1. Browse my RapidWeaver theme and RapidWeaver plugin store

   Browse my RapidWeaver themes and RapidWeaver plugins store. Click the Add to Cart button for the appropriate product to add the product to your shopping cart.

2. View your shopping cart

   Click the View Cart button located at the top right corner of this website to view the items in your shopping cart.

3. Checkout with PayPal or Google Checkout

   View your shopping cart and click the PayPal or Google Checkout icon to remit payment for your shopping cart. You will receive a download link via email when your payment is received and cleared.

How to install a RapidWeaver theme or plugin

1. Download your purchase

   After you submit payment with PayPal or Google Checkout, you will receive an automated email from e-Junkie.com; this email will contain a download link for your purchase. Open this link in a web browser and follow the on-screen instructions to download your purchase.

2. UnZip the downloaded file

   The file downloaded to your computer will be a Zip file. Locate and double-click on the downloaded Zip file to expand its contents. You should now see a new folder that contains a file with a .rwtheme or .rwplugin extension.

3. Install the RapidWeaver theme or RapidWeaver plugin

   Double-click the file with a .rwtheme or .rwplugin extension. After you double-click the file, the theme or plugin will automatically be installed to the correct location on your computer. You may now start RapidWeaver and begin using your new RapidWeaver theme or RapidWeaver plugin.

Frequently Asked Questions

What forms of payment do you accept?

I accept PayPal, Google Checkout, Visa, MasterCard, American Express, Discover, or eCheck. Payments are processed securely by PayPal or Google Checkout.

Do I need a PayPal account?

No, you do not need a PayPal account to pay with PayPal.

Do I need a Google account?

If you choose to pay with Google Checkout, you will need a Google account. If you do not want a Google account, you can use PayPal.

Do I have to pay for product upgrades?

Minor theme updates are free (bug fixes, minor enhancements, etc). Major theme updates may require a small upgrade fee. Please refer to individual theme update announcements for specific details.

Do you provide custom RapidWeaver themes?

Yes, I provide custom RapidWeaver themes to help your business establish a unique online brand. Learn more here.

What web browsers do your products support?

My products support standards compliant web browsers including Safari, Chrome, Firefox, Internet Explorer 7, and Internet Explorer 8. My themes will display correctly in Internet Explorer 6, but they may appear slightly different than they do in standards compliant web browsers; for example, themes in Internet Explorer 6 will not have CSS3 transparency, text shadows, or transforms. I do not support Internet Explorer 5.x and below.

Can I download demo versions for your products?

Demo versions are available for my RapidWeaver plugins. However, demo versions are not available for my RapidWeaver themes.